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Choose your stylist first, then select your service and appointment time.
Choose your stylist
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JPG, PNG or WebP; up to 5 MB each. Photos are sent privately to the salon after confirmation.Frequently Asked Questions
How can we help you?
How do I book an appointment?
Can I choose a preferred stylist?
Yes. Select your preferred stylist at the beginning of the booking process. Availability and services can differ by stylist.
Which contact details are required to book?
The booking form requests your name, email address and phone number.
Can I book online at any time?
You can submit an online booking when an available appointment slot is shown.
How do I know whether my booking was received?
The booking system is configured to send an email confirmation. If you do not receive one, check your spam folder and contact the salon.
Will I receive an appointment reminder?
Appointment reminders may be sent according to the salon’s current notification settings. Please check your confirmation for details.
Can I change or cancel my appointment?
Please contact the salon to request changes or cancellation. Confirm any applicable notice periods or fees directly with the salon.
What if my preferred appointment time is unavailable?
Please choose another available time or ask the salon about nearby alternatives.
Can I book appointments for more than one person?
Please make a separate booking for each guest, or contact the salon for assistance with coordinating multiple appointments.
Can I add a service to an existing booking?
Please contact the salon to check whether the additional service and time are available.
What services does Kai Konomi Beauty offer?
Our salon offers hair and scalp-care services, including Japanese Head Spa and targeted scalp treatments. Please check Our Services for the current menu.
What is a Japanese Head Spa?
Japanese Head Spa is a relaxation-focused scalp-care experience that may include soothing massage, warm water and aromatherapy. Specific steps vary by service.
What is a General Scalp Treatment?
General Scalp Treatment focuses on concerns such as scalp buildup, excess oil, flaking and itchiness. It is a cosmetic scalp-care service, not a medical diagnosis or treatment.
How is Japanese Head Spa different from General Scalp Treatment?
Japanese Head Spa emphasizes relaxation and the overall experience. General Scalp Treatment focuses more directly on individual scalp-care concerns.
How do I find the price of a service?
Select a stylist and service on the booking page to review the current displayed price, or contact the salon.
Are prices the same for all stylists?
Not necessarily. Services and prices may vary depending on the selected stylist.
Are add-on services available?
Some services offer optional add-ons. Available add-ons depend on the service and stylist you choose.
Will an add-on require extra appointment time?
Yes, an add-on can increase the time required for your appointment. The booking system uses the total service duration when checking availability.
How long does an appointment take?
Appointment length depends on the service and any selected add-ons. Please review the booking details or ask your stylist.
Which treatment is right for my scalp?
Tell your stylist about your goals and concerns so they can explain suitable salon services. For persistent or severe scalp symptoms, consult a qualified healthcare professional.
Who are the stylists?
Our booking system includes Kai, Bonnie Sakai and Suzy.
Can I view available appointments for one stylist?
Yes. Choose a stylist in the booking flow to see their offered services and available times.
Do all stylists provide the same services?
Not necessarily. The available service menu and add-ons can differ by stylist.
Can I request a different stylist for my next visit?
Yes. You can select a different available stylist when making your next booking.
Can I send hairstyle inspiration photos?
The salon’s appointment assistant may request inspiration photos and a photo of your current hair after booking. You can also ask the salon how best to share photos.
Should I mention allergies or sensitivities?
Yes. Please tell your stylist about known product allergies, skin sensitivities or relevant concerns before your service.
How should I prepare for my appointment?
Review your booking confirmation and contact the salon if you need service-specific preparation instructions.
How do I leave a review?
Visit the Customer Reviews page to share feedback about your salon experience.
Can I leave feedback privately?
Please contact the salon directly if you would prefer to discuss your experience privately.
What payment methods do you accept?
Please contact Kai Konomi Beauty to confirm the currently accepted payment methods.
Is a deposit required?
Deposit requirements, if any, depend on the salon’s current booking policy. Please confirm before your appointment.
What is your cancellation or no-show policy?
Please contact the salon for the current cancellation, rescheduling and no-show terms.
Do you offer gift cards?
Please contact the salon to confirm current gift-card availability, balances and redemption terms.
Do you offer packages or memberships?
Please contact the salon for current package or membership options and their terms.
Can I get a receipt or invoice?
Please ask the salon about receipts and invoices for your purchase or appointment.
Can I use the website in another language?
The website includes a language selector. Choose an available language to view supported translated content. Some information may remain in English.
What if the online booking page is not working?
Try refreshing the page or using another browser. If the problem continues, contact the salon for booking assistance.
Can I update my contact information?
Please contact the salon if your email address or phone number needs to be corrected for an appointment.
How is my personal information used?
Contact the salon and review its published privacy policy for details about collection, use and retention of personal information.
How can I ask a question that is not listed here?
Please contact Kai Konomi Beauty directly. The salon can confirm current services, availability and policies.